Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the BrightDove AI Solutions websites, applications, and services (collectively, the “Services”). By creating an account or using the Services, you agree to these Terms.

These Terms incorporate by reference our Privacy Policy, Cookie Policy, Data Processing Agreement (DPA) (when applicable), and Refund Policy.

1. Eligibility & Account

• You must be at least 18 years old and have the authority to bind your organization to these Terms.
• You are responsible for all activity under your account and for keeping credentials secure.
• Provide accurate, complete information and keep it updated.

2. Subscriptions, Billing & Taxes

• Some Services require paid subscriptions billed in advance on a recurring basis (monthly or annually) via our payment processor (e.g., Stripe).
• Prices are shown exclusive of taxes unless stated otherwise. You are responsible for applicable taxes.
• Billing, cancellations, and eligibility for refunds are governed by our Refund Policy.
• We may change pricing with reasonable prior notice. Continued use after changes constitutes acceptance.

3. Acceptable Use

• Do not use the Services for illegal, harmful, or fraudulent purposes, including spam, malware, harassment, or discrimination.
• Do not attempt to reverse engineer, scrape, or abuse rate limits or security controls.
• Do not submit personal data that you do not have a lawful basis to process. You are responsible for end-user notices and consents.
• We may suspend or terminate access for violations.

4. AI Output Disclaimer & User Responsibilities

5. Data Protection & Roles

• We handle personal data in accordance with our Privacy Policy and Cookie Policy.
• Where we process personal data on your behalf, the DPA applies and forms part of these Terms.
• You are responsible for the lawfulness of personal data you submit to the Services, including notices, consents, and data subject requests originating from your end users.

6. Intellectual Property

• We retain all rights, title, and interest in and to the Services, including software, models, and documentation.
• Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription.
• You retain ownership of your content and data. You grant us the necessary rights to host, process, and display your content solely to provide and improve the Services.
• Unless you opt out where available, you grant us a license to use anonymized and aggregated data for analytics, security, and service improvement.

7. Customer Content & Prohibited Data

• Do not upload content that infringes third-party rights or violates law.
• Unless expressly agreed in writing, do not submit special categories of personal data (e.g., health, biometric, sensitive identifiers).
• You are responsible for securing necessary permissions for any third-party data you upload.

8. Service Changes, Availability & Beta Features

• We may modify or discontinue features with reasonable notice where practicable.
• We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and incidents may occur.
• Beta/preview features are provided “as is,” may change or end at any time, and may be subject to additional terms.

9. Third-Party Services & APIs

The Services may integrate third-party platforms (e.g., payment providers, analytics, LLMs). Your use of such integrations is subject to the providers’ terms and privacy policies. We are not responsible for third-party services and do not control their availability or performance.

10. Warranties & Disclaimers

• The Services are provided on an “as is” and “as available” basis.
• We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Services will be error-free, uninterrupted, or that defects will be corrected.

11. Limitation of Liability

• To the maximum extent permitted by law, BrightDove AI Solutions will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or business interruption.
• Our total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the amounts you paid to us for the Services in the twelve (12) months preceding the event giving rise to liability.
• Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to defend, indemnify, and hold harmless BrightDove AI Solutions and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your content, your use of the Services, or violation of these Terms or applicable law.

13. Term, Suspension & Termination

• These Terms remain in effect while you use the Services.
• We may suspend or terminate access if you violate these Terms, if required by law, or to address security risks.
• Upon termination, your right to access the Services ends. We may retain certain data as required by law or our policies, and will delete or return customer data per the DPA where applicable.

14. Refunds & Cancellations

Refunds and cancellations are handled according to our Refund Policy. Nothing in these Terms obligates us to provide refunds except as stated therein or required by law.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notice. Continued use after the effective date constitutes acceptance.

16. Governing Law & Venue

These Terms are governed by the laws of [Poland], without regard to conflict of law rules. Courts located in [Warsaw, Poland] shall have exclusive jurisdiction, and you consent to their personal jurisdiction.

17. Miscellaneous

• Order of Precedence: In case of conflict, a signed written agreement (if any) prevails, then these Terms, then the DPA, then policies referenced herein.
• Assignment: You may not assign these Terms without our prior written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability: If any provision is unenforceable, the remaining provisions remain in effect.
• No Waiver: A failure to enforce a provision is not a waiver of the right to do so later.
• Notices: We may notify you via email or the Service. You must keep your contact details current.

18. Contact