AI Service Assistant

Empower your field technicians with instant answers from your manuals and databases.
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AI Service Assistant – Instant Error Code Solutions.

Empower your field technicians with instant answers from your manuals and databases.
Service and maintenance teams often face the same challenge: time lost searching for answers. When a technician encounters an error code on-site, they either spend valuable minutes scrolling through manuals or call the back office for support. This process slows down service, increases costs, and frustrates both staff and customers.

BrightDove’s AI Service Assistant solves this problem by putting knowledge directly in the hands of your technicians. By uploading manufacturer manuals and connecting them to a vector database, we enable the AI to instantly interpret error codes and provide accurate solutions — in just seconds. What used to take long searches or back-and-forth calls can now be resolved directly on-site, saving time and boosting efficiency.
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Use Cases

  • HVAC & Ventilation – Error code diagnostics for service technicians.
  • Manufacturing Equipment – On-site troubleshooting of machines with complex manuals.
  • Medical Devices – Fast lookups of device codes and safety instructions.
  • Automotive – Error and fault code interpretation in workshops.
  • Applicable to any industry where technicians rely on manuals or error code lookups.

Key Benefits​

With the AI Service Assistant, technicians solve problems faster, customers experience less downtime, and businesses save money by reducing wasted hours. The solution not only speeds up workflows but also ensures consistency in troubleshooting, with answers based on verified manuals rather than guesswork.

  • Instant Error Code Lookups – Technicians ask the AI about a code, and it provides the cause and solution immediately.
  • Manufacturer-Specific Knowledge – Store manuals and troubleshooting guides for each brand in your system.
  • Mobile Integration – Works directly inside your app or workflow so the answers are always at hand.
  • Reduce Back Office Load – Fewer calls and manual searches for support staff.
  • Scalable Knowledge Base – Expand the assistant by adding more manufacturers, models, or even internal documentation.

The AI Service Assistant isn’t a generic chatbot — it’s a specialized support tool tailored to your equipment, documentation, and workflows. With secure data handling and fast, reliable responses, it becomes a trusted part of your service operations. From smaller teams to enterprise-level field operations, BrightDove helps your staff deliver better results, faster.

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