Help & FAQs

Yes. You can upload files such as PDFs, CVS, or text files to your chatbot’s knowledge base. It will then use that content to answer questions accurately.

Yes. You have two options: you can add pages manually one by one, or you can enter your domain and let BrightDove automatically scan for all available pages. Once the pages are listed, you simply choose which ones to include by clicking a button. This makes it quick to build a knowledge base directly from your site content.

BrightDove supports GPT-4.1, GPT-4o, and GPT-4o-mini. GPT-4.1 offers the highest accuracy and reasoning ability, GPT-4o is a fast and well-balanced model for most use cases, and GPT-4.1-mini is lightweight and effective for high-volume conversations.

Temperature controls how creative or precise the chatbot’s answers are. A lower setting makes the bot more focused and consistent, while a higher setting allows for more variety and creativity in responses.

Yes. BrightDove includes ready-made templates for different purposes, such as customer support, sales, onboarding, or education. You can use a template as it is or customize it to match your exact needs.

Yes. BrightDove is designed to be simple enough for anyone to set up in minutes, but if you’d prefer hands-on assistance, we offer an optional onboarding service for a one time fee. Our team can guide you through setup, content uploads, and customization to make sure your chatbot is running perfectly from day one.